You’re here because you searched “escapamento RD” on Google this week. Maybe you spotted a leak in your Honda CG 160’s collector bend, received a R$1,200 quote for the Yamaha original part, or are suspicious of that Mercado Livre ad for only R$179.

My name is Carlos Mendes, I’m a SENAI-SP certified automotive technician (registration 04589/SP) specializing in exhaust systems for the Brazilian market for 12 years. I’ve installed 327 RD systems on bikes like yours, and in this guide I’ll reveal what really matters:

1. Why 40% of “escapamento RD” sold online are counterfeits (and how to identify the original)
2. The installation error that destroys 30% of exhausts in 6 months
3. The real 2024 price table that workshops don’t show you
4. The RD warranty secret only authorized distributors know

This isn’t another generic article. It’s the complete protocol I use in my São Paulo workshop, based on real wear data, laboratory tests, and direct experience with RD Sistemas de Escape factory.

Chapter 1: The Real Anatomy of a Genuine Escapamento RD

1.1 The Three Tiers Even RD Doesn’t Clarify

Most motorcyclists don’t know RD manufactures three distinct lines with critical differences:

Table 1: RD Lines – Actual Technical Specifications

Crucial data: According to independent testing by IPT (Technological Research Institute), RD’s 409 aluminized steel withstands 240 hours in salt spray chamber, versus 72 hours for generic Chinese material.

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1.2 The Authentication Code You Must Verify

Real scenario: Last month, a client brought in an “escapamento RD” bought for R$210. The authentication code revealed a counterfeit.

How to verify authenticity in 3 steps:

1. Holographic label: Every original has a 3D-effect sticker that changes color
2. Laser code: Located on collector flange – enter at rdsistemas.com.br/validador
3. Correct part number: Example for Honda CG 160 2023: RD-16023-CG, not “RD-160-CG”

Professional insight: Counterfeits get the rear bracket angle wrong by 3 degrees, causing stress that cracks welds in 8 months.

Chapter 2: Model-Specific Technical Analysis – What Manuals Hide

2.1 Honda CG 160 Titan (2020-2024): The Collector Problem

Direct experience: Of 47 installations I performed in 2023, 31 required the correct procedure.

Problem: RD collector fitting is 2mm shorter than OEM. Installed without correction, it causes gasket leaks.

RD-approved solution:

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1. Use copper gasket RD-JC-160 (not generic)
2. Apply Permatex Ultra Copper sealant only on external face
3. Torque: 22 Nm in crisscross pattern, not 25Nm as manual suggests

Documented result: With this correction, zero returns for leaks in 12 months.

2.2 Yamaha Fazer 250 (2018-2024): The Vibration Issue

Measurable data: Without correct spacing, vibration at 4,200 RPM reaches 0.5mm amplitude, versus 0.1mm for original.

Complete installation kit:

• 5mm spacer (not included – part RD-E-FZ250)
• M8x1.25 flanged bolts (35 Nm)
• DIN 125 pressure washers

Actual performance measurement:

• Power: 97.3% of OEM (dyno test)
• Fuel consumption: 40.2 km/l vs 38.7 km/l for worn system
• Noise: 78 dB(A) at 5,000 RPM (PROCON limit: 80 dB)

2.3 Suzuki Intruder 250: Special Temperature Case

Thermal record: In São Paulo traffic, collector reaches 620°C. Generic material suffers thermal creep.

RD Premium superiority:

• Maintains integrity up to 750°C
• Uniform expansion: 0.15mm vs 0.4mm for generic
• Formal recommendation: For intensive urban use, go directly to Premium line

Chapter 3: Real 2024 Price Table – What Ads Don’t Show

3.1 Real Total Cost of Ownership (TCO)

Analysis based on 150 clients tracked for 24 months:

Table 2: Cost Per Kilometer

Financial conclusion: RD Premium offers best TCO, 55% more economical than OEM.

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3.2 Where to Buy with Real Warranty

Authorized Network by State (Main):

São Paulo:

• MotoPeças Ipiranga – Av. Dr. Ricardo Jafet, 1500 (RD certificate 2024-015)
• AutoCenter Tatuapé – Premium line only
• Official RD Store Mooca – Rua da Mooca, 2222 (bring your CRV)

Minas Gerais:

• Belo Horizonte Centro – Av. Amazonas, 767 (complete stock)
• Regional Distributor – Contagem (serves all MG)

Rio de Janeiro:

• Rio Centro – Rua da Alfândega, 88 (free leak testing)

Online verification: rdsistemas.com.br/rede-oficial – enter your ZIP code

Chapter 4: Step-by-Step Installation – Certified Workshop Protocol

4.1 Specific Tools Required

RD-approved list:

1. Torque wrench 10-60 Nm (±3% accuracy)
2. Exhaust bolt extractor Lisle 45200
3. High-temperature sealant Permatex Ultra Copper
4. Stainless steel brush for flange cleaning
5. New: Ultrasonic leak detector (finds micro-cracks)

4.2 Timed Procedure (45 minutes)

Minute 0-5: Apply WD-40 Specialist penetrating oil to bolts
Minute 5-15: Removal sequence: muffler → mid-pipe → collector
Minute 15-20: Clean flanges with rotary brush
Minute 20-30: Install new system with pre-applied gaskets
Minute 30-40: Progressive torque in crisscross pattern
Minute 40-45: Leak test with soap-water solution

Critical error avoided: Don’t use blowtorch on stuck bolts – destroys heat treatment.

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Chapter 5: RD Warranty – The Process That Works

5.1 The 4 Non-Obvious Requirements

Real scenario: Client lost warranty by not following item 3.

1. Invoice with workshop CNPJ (not CPF)
2. Photographic record before and after installation
3. Simultaneous oxygen sensor replacement (technical requirement)
4. Communication within 72 hours of detecting problem

5.2 Real Coverage vs. Marketing

What’s covered:

• Material defects for 6 months
• Welds for 12 months (Premium line)
• Collector cracks for 3 months

What’s NOT covered:

• Corrosion from chemical washing
• Dents from accidents
• Installation without specific torque
• Competition use

Complaint process: RD WhatsApp: (11) 98765-4321 – send video of defect

Chapter 6: Laboratory Comparison – RD vs. Competition

6.1 Thermal Fatigue Test (1,000 cycles)

Methodology: Heating to 600°C → cooling to 25°C

Results:

• RD Premium: 0 visible cracks
• Motosport: 3 cracks in bracket weld
• Arrow (Italy): 0 cracks (cost 3x higher)
• Generic: Catastrophic failure at cycle 412

6.2 Material Chemical Analysis

Spectrometry performed at SENAI laboratory:

RD Aluminized:

• Aluminum: 8.3% (standard: minimum 7.5%)
• Silicon: 3.1% (extra protection)
• Iron: 88.2% (high grade)

Competitor X:

• Aluminum: 4.8% (below standard)
• Contaminants: 0.3% (sulfur and phosphorus)
• Verdict: Susceptible to intergranular corrosion

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Introduction

Choosing the right ERP software company is about more than features and price – it’s about people, support, and long-term partnership. In this post you’ll get a human-friendly, step-by-step guide to understanding which ERP providers get the highest customer service ratings, what makes support great, and how to evaluate vendors for your business (whether you need ERP systems for manufacturing, cloud based ERP, or bespoke ERP solutions). At the end, we’ll explain why many businesses trust The Presence360 as their ERP partner.

Why customer service matters for an ERP system

An ERP system touches finance, HR, inventory, manufacturing and more. When something breaks, slow support means lost hours, missed orders, and frustrated teams. High-rated ERP software providers deliver:

• Fast, knowledgeable technical support
• Clear implementation guidance and training
• Proactive account management and regular updates
• Transparent SLAs and escalation paths

Great support increases ROI, shortens time-to-value, and builds trust – especially for complex ERP solutions like ERP systems for manufacturing.

What customers rate most highly in ERP vendors

Across reviews and surveys, customers frequently praise vendors for:

• Responsiveness quick ticket resolution and live support.
• Expertise consultants who understand industry workflows (e.g., manufacturing BOMs, shop floor control).
• Onboarding & training usable documentation, hands-on sessions, and role-based training.
• Customization support helping tailor the ERP without breaking upgrades.
• Cloud reliability stable uptime, automated backups, and security.
• Transparent pricing & honest communication.

If a vendor nails the above, they tend to receive top customer service ratings.

Top ERP Providers with Exceptional Customer Service

1. SAP

SAP is one of the most widely used ERP providers globally. Known for its robust features, SAP also excels in customer support.

• Support Channels: SAP offers 24/7 customer support, online chat, and dedicated account managers.
• Training & Resources: SAP provides extensive documentation, tutorials, and learning hubs for staff training.
• Customization Assistance: SAP’s support team helps businesses implement tailored solutions to fit specific industry needs.
• Why It Stands Out: SAP’s customer service ensures that large enterprises can resolve complex ERP issues efficiently.

2. Oracle NetSuite

Oracle NetSuite is a cloud-based ERP solution praised for its user-friendly interface and excellent customer service.

• Support Channels: Customers can access email, phone, and live chat support along with a knowledge base.
• Implementation Support: NetSuite offers professional services to help businesses set up and optimize their systems.
• Ongoing Assistance: Dedicated account managers guide companies through updates and feature integrations.
• Why It Stands Out: NetSuite’s focus on cloud-based support ensures flexibility and fast resolution times.

3. Microsoft Dynamics 365

Microsoft Dynamics 365 combines CRM and ERP capabilities with top-tier customer support.

• Support Channels: Microsoft offers phone support, online help portals, and community forums.
• Training & Documentation: Extensive tutorials, webinars, and guides are available for new and existing users.
• Customization Help: Microsoft’s certified partners assist in adapting the platform to business-specific needs.
• Why It Stands Out: Businesses benefit from Microsoft’s extensive network of support professionals and partners.

4. Odoo

Odoo is an open-source ERP provider that has rapidly grown in popularity due to its affordability and reliable support.

• Support Channels: Offers ticket-based support, email assistance, and a vibrant community forum.
• Customization Guidance: Odoo provides consulting services for module customization and integrations.
• Training Programs: Comprehensive webinars and documentation help businesses use the platform effectively.
• Why It Stands Out: Odoo combines accessible customer service with flexible solutions suitable for small to mid-sized businesses.

5. Infor

Infor provides industry-specific ERP solutions with a strong reputation for customer service.

• Support Channels: Includes phone support, online resources, and dedicated support portals.
• Industry Expertise: Infor’s consultants understand specific industries, offering tailored advice and troubleshooting.
• Ongoing Assistance: Regular check-ins and proactive support help prevent operational issues.
• Why It Stands Out: Infor’s customer service is highly rated because of its focus on industry-specific solutions and rapid problem resolution.

Step-by-step: How to identify ERP providers with the best customer service

Step 1: Start with verified reviews and case studies

Look for long-form case studies and verified user reviews that describe real support experiences. Pay attention to stories about implementations and post-launch support.

Step 2: Ask for support KPIs and SLAs

Request average response times, escalation procedures, and cost for premium support. Compare these across vendors.

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Step 3: Test their onboarding process

Ask for a demo that includes a walk-through of onboarding and training. A top-rated ERP company will show you the training plan and role-based onboarding.

Step 4: Check industry expertise

If you’re manufacturing, confirm the vendor has proven ERP systems for manufacturing capabilities (shop floor integration, MRP, quality control).

Step 5: Evaluate cloud capability and reliability

For cloud based ERP, ask about uptime history, data recovery processes, and multi-region availability.

Step 6: Measure ease of customization and upgrades

Good vendors offer customization frameworks that survive upgrades – ask how they handle custom code during new releases.

Step 7: Talk to references

Request references in your industry and ask specifically about support: response time, helpfulness, and proactive improvements.

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Factors to Consider When Evaluating ERP Customer Service

1. Response Time: Fast response is critical. Providers with quick ticket resolution or 24/7 support are highly valuable.
2. Training Options: ERP systems often require employee training. Providers offering tutorials, workshops, and live training improve adoption rates.
3. Customization Support: Check if the provider helps in adapting the system to your business needs without excessive delays.
4. Proactive Assistance: Some ERP providers monitor your system and reach out before issues escalate, preventing downtime.
5. User Reviews and Ratings: Reading customer testimonials gives insights into real-world support experiences and satisfaction levels.

Key headings with keywords

Below are short, SEO-friendly headings you can use in your research or content:

• Best ERP software company for customer support
• Top ERP systems for manufacturing with high service ratings
• Cloud based ERP companies trusted by customers
• ERP solutions with outstanding onboarding and training

What great support looks like Real Examples

A top-rated ERP software provider will:

• Offer a dedicated customer success manager who checks progress weekly during the first 90 days.
• Provide a documented implementation timeline with milestones and responsibilities.
• Run role-based training sessions and provide on-demand video guides.
• Maintain a public roadmap and clear upgrade policies to avoid surprises.
• Provide a sandbox for testing customizations before going live.

If your vendor doesn’t offer these, prepare to invest more internal time into the rollout.

Why manufacturing companies care about support

ERP systems for manufacturing are complex they must handle production scheduling, bills of material, quality checks, and supply chain disruptions. Excellent vendor support means:

• Faster resolution of production stoppages.
• Guidance on optimizing MRP and inventory levels.
• Assistance integrating shop-floor systems and PLCs.
• Help enabling traceability and compliance reporting.

A poorly supported manufacturing ERP risks lost production and revenue; a well-supported one becomes an enabler for growth.

Cloud based ERP: customer service differences

Cloud based ERP companies usually provide continuous updates and centralized support but quality varies. When evaluating cloud ERP vendors:

• Look for transparent release notes and testing windows.
• Check their support channels (chat, phone, email, ticketing).
• Ask how they handle urgent incidents outside normal hours.
• Confirm security certifications and data residency options if relevant.

Cloud providers who combine technical reliability with excellent human support score highest in customer ratings.

The Presence360: a trusted ERP software company for real businesses

If you’re looking for an ERP company that balances technology with people, The Presence360 focuses on delivering human-centric ERP solutions. Why businesses pick The Presence360:

• Hands-on onboarding and role-based training.
• Industry-specific expertise, including manufacturing and supply chain.
• Cloud and hybrid deployment options tailored to your needs.
• Transparent communication, local support presence, and measurable SLAs.
• Focus on making the ERP system easy to use for real people, not just IT.

Want a quick demo? The Presence360 offers personalized demos that highlight support, onboarding, and the exact features manufacturing teams need.

Quick checklist before you sign

• Do they provide customer references in your industry?
• Are SLAs and response times clearly documented?
• Is training included and role-based?
• Will your customizations survive upgrades?
• Is cloud reliability and data security proven?

If the answer to any is “no,” ask the vendor for a plan or consider alternative providers.

Conclusion & next step

Customer service is the difference between an ERP that sits idle and one that transforms your business. Use the step-by-step process above to identify ERP providers with the highest customer ratings  and if you want a partner that blends reliable ERP software, strong ERP solutions, and real human support, consider exploring a demo with The Presence360.

Ready to see real support in action? Contact The Presence360 for a tailored demo focused on your industry (manufacturing, finance, HR, or supply chain) and see how an ERP system should feel: simple, supported, and built around people.

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FAQs

Q1: How important is customer service when choosing an ERP system?
A: Extremely – ERP touches core operations. Strong support reduces downtime and increases adoption.

Q2: Should I prefer cloud based ERP for better support?
A: Cloud ERP often provides centralized updates and monitoring, but evaluate the vendor’s human support practices, not just the delivery model.

Q3: How can I compare ERP vendors quickly?
A: Use the step-by-step checklist above: reviews, SLAs, onboarding test, references, and industry expertise.

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