Introduction

As companies grow, so do their operational demands. Managing finance, HR, IT, customer service, and administrative tasks becomes more complex and costly. To operate more efficiently, organizations often explore support models like Shared Services and Business Process Outsourcing (BPO).

These two models might seem similar, but they serve different purposes—and choosing the right one can significantly impact a company’s costs, productivity, and long-term growth. In this blog, we break down the key differences between shared services vs. BPO, helping your business make the right decision. Companies around the world rely on trusted outsourcing partners like SixEleven BPO to improve efficiency while lowering operational costs.

What Are Shared Services?

A shared services model centralizes internal business functions within the company. Instead of each department or branch handling tasks separately, a dedicated internal team supports the entire organization from one location.

For example, a corporation might establish a Shared Services Center (SSC) for:

• HR administration
• Payroll and timekeeping
• Finance and accounting
• Procurement
• IT support
• Data management

Key Characteristics of Shared Services

1. Owned and operated by the company: The business manages the team, processes, and infrastructure.
2. Focus on standardization: Shared services optimize workflows across departments to reduce duplication and errors.
3. Internal cost-savings model: By centralizing teams, companies reduce operational expenses compared to having separate teams in each department.
4. Best for large enterprises: Shared services are ideal for organizations with high-volume, repetitive processes.

Advantages of Shared Services

• More control over operations
• Standardized internal processes
• Better data governance
• Closer alignment with company culture

Limitations of Shared Services

• High setup cost
• Requires large headcount
• Limited scalability
• Still dependent on internal hiring and management
• Not ideal for small and medium enterprises (SMEs)

What Is Business Process Outsourcing (BPO)?

BPO involves hiring an external company to handle specific tasks or entire business functions. Instead of building an internal department, businesses outsource their operations to specialized service providers, often located offshore.

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Popular BPO solutions include:

• Customer service & technical support
• Appointment scheduling
• Sales & lead generation
• Data entry & back-office processing
• Finance, accounting & payroll
• Content moderation
• Healthcare support
• IT helpdesk services

Organizations partner with leading outsourcing firms like SixEleven BPO to reduce costs, access trained talent, and ensure 24/7 efficiency.

Key Characteristics of BPO

1. Operated by an external provider: The outsourcing company is responsible for hiring, training, and managing the team.
2. Flexible and scalable: Businesses can scale up or down quickly depending on demand.
3. Cost-efficient: Offshore outsourcing can save companies 60–70% in labor and operational costs.
4. Focus on quality and expertise: BPO providers specialize in the tasks they support, offering higher efficiency and performance.

Advantages of BPO

• Lower operational costs
• Access to global talent
• 24/7 support availability
• Fast deployment and team expansion
• No infrastructure or HR burden
• Professional management and better productivity

Limitations of BPO

• Requires communication alignment
• Needs clear documentation and expectations
• Cultural differences (minimal when outsourcing to the Philippines)

Shared Services vs. BPO: Key Differences

1. Ownership and Control

• Shared Services: Operated internally.
• BPO: Outsourced to a third-party provider.

2. Cost Structure

• Shared Services: Lower cost than multiple in-house teams but still expensive to maintain.
• BPO: Highest cost savings—offshore outsourcing reduces expenses by up to 70%.

3. Scalability

• Shared Services: Limited, depends on internal hiring and budget.
• BPO: Highly scalable with fast team expansion.

4. Expertise

• Shared Services: Generalized, company-trained teams.
• BPO: Specialized teams with industry-specific experience.

5. Setup Requirements

• Shared Services: Requires office space, technology, HR, and management.
• BPO: No setup needed provider already has teams, systems, and infrastructure.

6. Best Suited For

• Shared Services: Multinational enterprises with high-volume internal processes.
• BPO: Businesses of all sizes, especially those seeking cost savings and efficiency.

Which Model Is Right for Your Business?

Both models offer strong benefits, but the best choice depends on your business goals, budget, and long-term plans.

Choose Shared Services If:

• You want full internal control
• You’re a large enterprise with extensive internal processes
• Budget is not a major concern
• You want to standardize internal workflows

Choose BPO If:

• You want to drastically reduce costs
• You need fast scalability
• You want to free your internal team from time-consuming tasks
• You need trained professionals instantly
• You require 24/7 support
• You want to focus on core business growth

Why Many Companies Prefer BPO Today

Modern businesses prioritize flexibility, speed, and cost-effectiveness—areas where outsourcing excels. BPO providers like SixEleven BPO deliver trained teams, industry expertise, and customized workflows without the heavy investment required for shared services.

Companies benefit from:

• Lower labor costs
• Ready-to-go trained teams
• Faster delivery times
• Improved customer satisfaction
• Stronger operational performance

For many organizations, outsourcing is not just a cost-saving decision—it is a strategic advantage.

Final Thoughts

Shared services and BPO both play important roles in business operations, but they serve different needs. Shared services focus on internal centralization, while BPO offers external expertise, scalability, and significant cost savings.

Companies looking for efficiency, flexibility, and rapid growth often choose outsourcing partners like SixEleven BPO to handle customer service, back-office, sales, and support tasks. With the right outsourcing strategy, businesses can enhance performance, reduce costs, and stay competitive in today’s fast-changing marketplace.

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Introduction

Choosing the right ERP software company is about more than features and price – it’s about people, support, and long-term partnership. In this post you’ll get a human-friendly, step-by-step guide to understanding which ERP providers get the highest customer service ratings, what makes support great, and how to evaluate vendors for your business (whether you need ERP systems for manufacturing, cloud based ERP, or bespoke ERP solutions). At the end, we’ll explain why many businesses trust The Presence360 as their ERP partner.

Why customer service matters for an ERP system

An ERP system touches finance, HR, inventory, manufacturing and more. When something breaks, slow support means lost hours, missed orders, and frustrated teams. High-rated ERP software providers deliver:

• Fast, knowledgeable technical support
• Clear implementation guidance and training
• Proactive account management and regular updates
• Transparent SLAs and escalation paths

Great support increases ROI, shortens time-to-value, and builds trust – especially for complex ERP solutions like ERP systems for manufacturing.

What customers rate most highly in ERP vendors

Across reviews and surveys, customers frequently praise vendors for:

• Responsiveness quick ticket resolution and live support.
• Expertise consultants who understand industry workflows (e.g., manufacturing BOMs, shop floor control).
• Onboarding & training usable documentation, hands-on sessions, and role-based training.
• Customization support helping tailor the ERP without breaking upgrades.
• Cloud reliability stable uptime, automated backups, and security.
• Transparent pricing & honest communication.

If a vendor nails the above, they tend to receive top customer service ratings.

Step-by-step: How to identify ERP providers with the best customer service

Step 1: Start with verified reviews and case studies

Look for long-form case studies and verified user reviews that describe real support experiences. Pay attention to stories about implementations and post-launch support.

Step 2: Ask for support KPIs and SLAs

Request average response times, escalation procedures, and cost for premium support. Compare these across vendors.

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Step 3: Test their onboarding process

Ask for a demo that includes a walk-through of onboarding and training. A top-rated ERP company will show you the training plan and role-based onboarding.

Step 4: Check industry expertise

If you’re manufacturing, confirm the vendor has proven ERP systems for manufacturing capabilities (shop floor integration, MRP, quality control).

Step 5: Evaluate cloud capability and reliability

For cloud based ERP, ask about uptime history, data recovery processes, and multi-region availability.

Step 6: Measure ease of customization and upgrades

Good vendors offer customization frameworks that survive upgrades – ask how they handle custom code during new releases.

Step 7: Talk to references

Request references in your industry and ask specifically about support: response time, helpfulness, and proactive improvements.

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Key headings with keywords

Below are short, SEO-friendly headings you can use in your research or content:

• Best ERP software company for customer support
• Top ERP systems for manufacturing with high service ratings
• Cloud based ERP companies trusted by customers
• ERP solutions with outstanding onboarding and training

What great support looks like Real Examples

A top-rated ERP software provider will:

• Offer a dedicated customer success manager who checks progress weekly during the first 90 days.
• Provide a documented implementation timeline with milestones and responsibilities.
• Run role-based training sessions and provide on-demand video guides.
• Maintain a public roadmap and clear upgrade policies to avoid surprises.
• Provide a sandbox for testing customizations before going live.

If your vendor doesn’t offer these, prepare to invest more internal time into the rollout.

Why manufacturing companies care about support

ERP systems for manufacturing are complex they must handle production scheduling, bills of material, quality checks, and supply chain disruptions. Excellent vendor support means:

• Faster resolution of production stoppages.
• Guidance on optimizing MRP and inventory levels.
• Assistance integrating shop-floor systems and PLCs.
• Help enabling traceability and compliance reporting.

A poorly supported manufacturing ERP risks lost production and revenue; a well-supported one becomes an enabler for growth.

Cloud based ERP: customer service differences

Cloud based ERP companies usually provide continuous updates and centralized support but quality varies. When evaluating cloud ERP vendors:

• Look for transparent release notes and testing windows.
• Check their support channels (chat, phone, email, ticketing).
• Ask how they handle urgent incidents outside normal hours.
• Confirm security certifications and data residency options if relevant.

Cloud providers who combine technical reliability with excellent human support score highest in customer ratings.

The Presence360: a trusted ERP software company for real businesses

If you’re looking for an ERP company that balances technology with people, The Presence360 focuses on delivering human-centric ERP solutions. Why businesses pick The Presence360:

• Hands-on onboarding and role-based training.
• Industry-specific expertise, including manufacturing and supply chain.
• Cloud and hybrid deployment options tailored to your needs.
• Transparent communication, local support presence, and measurable SLAs.
• Focus on making the ERP system easy to use for real people, not just IT.

Want a quick demo? The Presence360 offers personalized demos that highlight support, onboarding, and the exact features manufacturing teams need.

Quick checklist before you sign

• Do they provide customer references in your industry?
• Are SLAs and response times clearly documented?
• Is training included and role-based?
• Will your customizations survive upgrades?
• Is cloud reliability and data security proven?

If the answer to any is “no,” ask the vendor for a plan or consider alternative providers.

Conclusion & next step

Customer service is the difference between an ERP that sits idle and one that transforms your business. Use the step-by-step process above to identify ERP providers with the highest customer ratings  and if you want a partner that blends reliable ERP software, strong ERP solutions, and real human support, consider exploring a demo with The Presence360.

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Ready to see real support in action? Contact The Presence360 for a tailored demo focused on your industry (manufacturing, finance, HR, or supply chain) and see how an ERP system should feel: simple, supported, and built around people.

FAQs

Q1: How important is customer service when choosing an ERP system?
A: Extremely – ERP touches core operations. Strong support reduces downtime and increases adoption.

Q2: Should I prefer cloud based ERP for better support?
A: Cloud ERP often provides centralized updates and monitoring, but evaluate the vendor’s human support practices, not just the delivery model.

Q3: How can I compare ERP vendors quickly?
A: Use the step-by-step checklist above: reviews, SLAs, onboarding test, references, and industry expertise.

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Introduction

As cryptocurrencies continue gaining mainstream use, security tends to be one of the most paramount concerns among investors. In as much as exchanges and online wallets provide a convenient method of holding cryptocurrencies, they can easily be targeted by hackers. Every year, several millions of dollars in digital assets have been lost to phishing attacks, malware, and compromised accounts. That’s why many crypto holders are turning to a cold crypto wallet, an offline storage solution that minimizes the occurrence of cyber theft.

What is a cold crypto wallet?

A cold crypto wallet is a secure device or storage solution that’s designed to keep your private keys offline. Unlike hot wallets, which are connected to the internet and thus vulnerable to hacking, a cold wallet isolates your assets from online threats. Since it never touches a networked device, the private key-essentially used to access one’s cryptocurrency—makes it extremely hard for hackers to steal.

Cold wallets come in various types, such as hardware wallets and paper wallets. Hardware wallets, therefore, remain the most popular because of the great balance between strong security and ease of use. Paper wallets, though offline, are impractical to use frequently, though they are still a viable option for long-term storage.

Why Use a Cold Crypto Wallet?

There are a number of advantages to a cold crypto wallet, the biggest being security. Cyber-criminals require online access in order to steal crypto; therefore, keeping private keys offline is one of the most effective means of defense. Here are a few reasons why a cold wallet is considered essential for serious crypto holders:

• Protection against hacks: With cold wallets, your private keys are kept offline, and that means hackers cannot access your assets remotely. Even if your computer or smartphone gets compromised, your crypto remains completely safe.
• Full Control over Funds: Unlike exchange wallets, which store your assets on a third-party server, a cold wallet allows you to retain complete ownership of your private keys. This eliminates risks associated with exchange hacks or insolvency.
• Long-term storage: If you plan to hold crypto for years, a cold wallet is ideal. Because it’s offline, your funds are insulated from software bugs, malware, and phishing attacks.
• Multi-Currency Support: Most modern cold wallets can support a wide variety of cryptocurrencies, such as Bitcoin, Ethereum, and all popular altcoins, so that multiple assets can be kept on one device.

How Cold Wallets Protect Against Hacks

A cold crypto wallet protects your assets in several ways:

• Offline Private Keys: Private keys never leave the device. This means that even if this wallet is plugged into a compromised computer in order to sign a transaction, the private keys remain safe.
• PIN and Passphrase Protection: These hardware wallets have PINs or passphrases for access, adding an additional layer of security.
• Recovery Phrase: A wallet provides a recovery phrase, consisting of 12–24 words, that will restore your funds in case the device gets lost or damaged. Keeping this phrase safe offline guarantees that no one can access your assets without it.
• Tamper-resistant design: Some cold wallets, including Ledger Nano X and Ellipal Titan, allow for the detection of tampering to protect your crypto from physical attacks.

Best Cold Wallets for 2025

The choice of a cold crypto wallet will depend on your needs and budget. Some of the best options include:

• Ledger Nano X: supports more than 1,500 cryptocurrencies, Bluetooth-enabled, and extremely easy to use. It targets both beginners and advanced users.
• Trezor Model T: A touchscreen device with enhanced security and multi-coin support. For years, trusted in the crypto community.
• SafePal S1: Affordable and air-gapped, SafePal provides strong security without breaking the bank.
• Ellipal Titan: Fully air-gapped and tamper-proof, it’s made for maximum security and long-term storage.

Setting Up a Cold Crypto Wallet

Proper configuration is necessary for maximum security:

• Buy from official sources: always purchase from manufacturers or their authorized resellers to avoid tampered devices.
• Initialize the Device: Follow the manufacturer’s instructions to set up a PIN and generate your recovery phrase.
• Backup the Recovery Phrase: Store it offline in a secure location, like a fireproof safe. Never store it digitally or online.
• Transfer Funds: Transfer your cryptocurrency from exchanges or hot wallets to your cold wallet using the receiving address generated by the device.
• Physical Security: The wallet should be kept in a secure location, safe from theft, fire, and water damage.

Best Practices for Using Cold Wallet

• Never Share Your Private Keys: If someone shares private keys or recovery phrases, this may lead to irretrievable loss.
• Update Firmware Regularly: Keep the firmware of your hardware wallet updated to include new features that could improve security.
• Multi-Signature Wallets: For added security, wallets can be made that require multiple signatures to authorize a transaction.
• Keep Multiple Backups: If possible, store recovery phrases in multiple secure locations to prevent loss.

Conclusion

A cold crypto wallet is one of the most effective devices that helps to avoid crypto hacks and protect your digital assets. Keeping private keys offline, using tamper-proof hardware, and following best practices in setup and backup can greatly reduce the possibility of cyber theft.

Whether you choose the Ledger Nano X, Trezor Model T, or another top-rated device, a cold wallet ensures your cryptocurrency is secure for complete peace of mind in this increasingly digital financial world. For anyone serious about crypto, investing in a cold crypto wallet is not an option but a necessity. Protect your assets today; keep your crypto safe for many years ahead.

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