Technology Explained
Weather the Storm: Social Media Crisis Management for Businesses
About the Author:
Sarah Jones is a seasoned public relations professional with over 10 years of experience navigating the ever-evolving social media landscape. She’s passionate about helping businesses leverage social media’s power to build strong brand reputations and navigate challenging situations.
Saving Face in the Storm
In today’s digital age, social media is no longer just a platform for sharing cat videos and vacation photos. It’s become a powerful tool with the potential to make or break a brand’s reputation. When a crisis hits, having a solid social media crisis management plan in place can be the difference between weathering the storm and succumbing to the pressure.
This article is your guide to harnessing the power of social media for effective crisis communication. It equips PR professionals, business owners, and marketing managers with the strategies they need to navigate PR nightmares, protect brand reputation, and emerge stronger on the other side.
The Power of Social Media in Crisis Communication
Traditional crisis communication often relied on press releases and media interviews, leaving limited control over the narrative and a slower response time. Social media flips the script, offering a direct line to your audience and a platform for immediate, transparent communication.
Here’s how social media empowers you to manage a crisis effectively:
- Real-Time Communication: Social media allows you to address concerns and provide updates swiftly, minimizing the spread of misinformation and rumors.
- Transparency and Control: Proactive information sharing on social media builds trust and allows you to control the narrative surrounding the crisis.
- Gauge Public Sentiment: Social listening tools enable you to track conversations and understand customer concerns, allowing you to tailor your communication accordingly.
- Crisis Monitoring: Social media acts as an early warning system, allowing you to identify potential issues before they escalate into full-blown crises.
- Community Building: During a crisis, social media fosters customer loyalty and encourages brand advocacy. By addressing concerns directly and demonstrating empathy, you can turn customers into allies.
Identifying a Crisis: When to Activate Your Plan
Not every negative comment or online complaint warrants a full-blown social media crisis response. However, certain situations require a swift and strategic approach. Here are some signs that a crisis is brewing:
- Negative publicity: A news story paints your company in a bad light.
- Customer outrage: A significant number of customers are expressing anger or disappointment on social media.
- Product safety concerns: A potential safety hazard with your product comes to light.
- Data breaches: Sensitive customer information is compromised.
- Social media firestorms: A viral trend paints your brand in a negative light.
If you identify any of these red flags, it’s time to activate your social media crisis management plan.
Crafting a Crisis Communication Strategy
A well-defined crisis communication strategy is the backbone of your social media response. Here are some key elements to consider:
- Define your goals: What do you hope to achieve with your communication? Is it damage control, regaining trust, or simply providing information?
- Identify your audience: Who are you communicating with? Tailor your messaging accordingly.
- Develop key messages: Craft clear, concise, and consistent messages that address the core issues of the crisis.
- Designate a spokesperson: Choose a credible and well-spoken individual to be the face of your communication.
Taking Control of the Narrative: Responding on Social Media
Once your strategy is in place, it’s time to take action on social media. Here are some guidelines for effective crisis communication:
- Respond quickly: Don’t let silence amplify the situation. Acknowledge the issue promptly and express empathy towards those affected.
- Be transparent: Share all relevant information honestly and openly. Withhold information only if it could compromise safety or legal proceedings.
- Apologize sincerely: If mistakes were made, take responsibility and offer a sincere apology.
- Focus on solutions: Outline the steps you’re taking to address the crisis and prevent similar situations in the future.
- Monitor and engage: Actively monitor conversations, respond to comments and questions, and address concerns directly.

Picture by: Google Gemini
Building Trust and Transparency During a Crisis
Building trust and transparency during a crisis is crucial for mitigating damage and rebuilding your reputation. Here are some tips:
- Be human: Show empathy and understanding towards those affected by the crisis.
- Use visuals strategically: Images and videos can be powerful tools for conveying sincerity and authenticity.
Utilizing Social Listening for Crisis Management
Social media isn’t just a platform for broadcasting messages; it’s a powerful tool for listening and understanding your audience’s sentiment. Here’s how social listening can be a game-changer in crisis management:
- Identify Emerging Issues: By monitoring brand mentions and relevant keywords, you can identify potential crises before they explode.
- Understand Customer Concerns: Social listening allows you to delve deeper into customer sentiment, understand their pain points, and tailor your communication accordingly.
- Track the Spread of Information: You can monitor how information about the crisis is spreading and identify any misinformation that needs to be addressed.
- Measure the Impact of Your Response: Social listening tools can help you gauge the effectiveness of your crisis communication efforts and adjust your strategy as needed.
Developing a Social Media Crisis Management Plan (Template Included)
A comprehensive social media crisis management plan is your roadmap for navigating any unforeseen storm. Here’s a basic template to get you started:
- Assemble a Crisis Management Team:
Establish a dedicated team responsible for handling social media responses during a crisis. This team should include representatives from PR, marketing, customer service, and legal departments.
- Identify Potential Crisis Scenarios:
Brainstorm potential crisis scenarios that your company might face. This will help you develop pre-emptive communication strategies for various situations.
- Develop Social Media Crisis Response Guidelines:
Outline clear guidelines for your social media team on how to respond to different types of crises. This includes establishing response timelines, approval processes for content, and brand voice guidelines.
- Pre-Craft Key Messages for Common Crises:
Develop pre-approved key messages for common crisis scenarios. This will save valuable time during a crisis and ensure consistent messaging across all platforms.
- Assign Roles and Responsibilities for Social Media Response:
Clearly define roles and responsibilities within the crisis management team. This ensures everyone knows their part and avoids confusion during a high-pressure situation.
- Schedule Training and Practice Drills:
Regularly train your crisis management team on social media response protocols and conduct practice drills to ensure everyone is comfortable and prepared.
Learning from the Experts: Case Studies in Social Media Crisis Response
Throughout history, several brands have navigated crises effectively (and some not so effectively) using social media. Analyzing these case studies can provide valuable insights:
- Success Story: L.L.Bean’s Boots for Life Replacement In 2012, a customer complained on Twitter that his L.L.Bean boots fell apart after just a year. L.L.Bean promptly responded, apologized for the inconvenience, and offered a free replacement. This transparent and customer-centric approach garnered them positive publicity and showcased the brand’s commitment to quality.
- cautionary Tale: United Airlines’ Passenger Removal Debacle In 2017, a video went viral showing a passenger being dragged off a United Airlines flight. The airline’s initial response, which lacked empathy and accountability, sparked outrage on social media. This highlights the importance of taking responsibility, addressing concerns directly, and demonstrating a commitment to customer well-being.
The Bottom Line: Why Social Media Matters in Crisis Management
Social media is no longer an optional tool for businesses. It’s a critical communication channel that demands your attention, especially during a crisis. By understanding the power of social media and formulating a proactive plan, you can effectively manage public perception, mitigate damage, and ultimately rebuild trust with your customers.
Remember, a crisis can be an opportunity to showcase your brand’s character and commitment to transparency. By leveraging social media effectively, you can turn a negative situation into a springboard for rebuilding trust and strengthening your brand reputation.
Costumer Services
SBCGlobal Email Not Receiving Emails: A Comprehensive Guide
Introduction
If you’re facing problems with SBCGlobal email not receiving emails, you’re not alone. Many users experience email delivery issues caused by server settings, outdated configurations, or account security errors. This guide will walk you through why your SBCGlobal email might not be receiving messages, how to fix it step-by-step, and when to contact professional suppor for advanced troubleshooting.
What Is SBCGlobal Email?
SBCGlobal.net is a legacy email service originally provided by Southwestern Bell Corporation, which later merged with AT&T. Even though new SBCGlobal accounts are no longer being created, millions of users still access their SBCGlobal email through AT&T’s Yahoo Mail platform.
However, because SBCGlobal operates on older infrastructure and server settings, users sometimes experience email syncing, login, or receiving issues especially when using third-party apps or outdated settings.

Common Reasons SBCGlobal Email Is Not Receiving Emails
Before you start troubleshooting, it’s important to identify what might be causing the issue. Below are the most frequent culprits behind SBCGlobal email receiving problems:
- Incorrect Email Settings: If your incoming (IMAP/POP3) or outgoing (SMTP) settings are incorrect, emails won’t load properly.
- Server Outages: Temporary outages or server maintenance by AT&T or Yahoo may interrupt incoming mail delivery.
- Storage Limit Reached: When your mailbox exceeds its storage limit, new emails are automatically rejected.
- Spam or Filter Rules: Overly strict filters or incorrect spam settings might send legitimate emails to the Junk or Trash folder.
- Browser Cache or App Glitches: Cached data and outdated email apps can disrupt syncing or message retrieval.
- Blocked Senders or Blacklisted IPs: Accidentally blocking a sender or being on a spam blacklist may prevent messages from reaching your inbox.
- Security or Account Lock Issues: Suspicious login attempts or password errors can cause temporary account restrictions.
Step-by-Step Solutions to Fix SBCGlobal Email Not Receiving Emails
Let’s go through a series of troubleshooting steps to help you restore your email flow. You can perform these solutions on both desktop and mobile platforms.
1. Check SBCGlobal Email Server Status
- Sometimes, the issue isn’t on your end.
- Go to Downdetector or AT&T’s official website to see if SBCGlobal or AT&T Mail is down.
If there’s an outage, you’ll need to wait until the service is restored.
2. Verify Your Internet Connection
Ensure your device has a stable and fast internet connection. Poor connectivity can stop your email client from syncing or fetching new messages.
3. Update Incoming and Outgoing Mail Server Settings
Outdated or incorrect settings are the most common reason SBCGlobal email stops receiving messages. Here are the correct configurations:
Common Reasons SBCGlobal Email Is Not Receiving Emails
Before you start troubleshooting, it’s important to identify what might be causing the issue. Below are the most frequent culprits behind SBCGlobal email receiving problems:
- Incorrect Email Settings: If your incoming (IMAP/POP3) or outgoing (SMTP) settings are incorrect, emails won’t load properly.
- Server Outages: Temporary outages or server maintenance by AT&T or Yahoo may interrupt incoming mail delivery.
- Storage Limit Reached: When your mailbox exceeds its storage limit, new emails are automatically rejected.
- Spam or Filter Rules: Overly strict filters or incorrect spam settings might send legitimate emails to the Junk or Trash folder.
- Browser Cache or App Glitches: Cached data and outdated email apps can disrupt syncing or message retrieval.
- Blocked Senders or Blacklisted IPs: Accidentally blocking a sender or being on a spam blacklist may prevent messages from reaching your inbox.
- Security or Account Lock Issues: Suspicious login attempts or password errors can cause temporary account restrictions.
Step-by-Step Solutions to Fix SBCGlobal Email Not Receiving Emails
Let’s go through a series of troubleshooting steps to help you restore your email flow. You can perform these solutions on both desktop and mobile platforms.
1. Check SBCGlobal Email Server Status
- Sometimes, the issue isn’t on your end.
- Go to Downdetector or AT&T’s official website to see if SBCGlobal or AT&T Mail is down.
If there’s an outage, you’ll need to wait until the service is restored.
2. Verify Your Internet Connection
Ensure your device has a stable and fast internet connection. Poor connectivity can stop your email client from syncing or fetching new messages.
3. Update Incoming and Outgoing Mail Server Settings
Outdated or incorrect settings are the most common reason SBCGlobal email stops receiving messages. Here are the correct configurations:
- Server:
imap.mail.att.net - Port: 993
- Encryption: SSL
- Username: Your full SBCGlobal email address
- Password: Your email password
Outgoing Mail (SMTP) Server:
- Server:
smtp.mail.att.net - Port: 465 or 587
- Encryption: SSL/TLS
- Requires Authentication: Yes
If you’re using POP3, use:
- Incoming server:
inbound.att.net, Port 995 (SSL required) - Outgoing server:
outbound.att.net, Port 465 (SSL required)
Double-check these settings in your email client (Outlook, Apple Mail, Thunderbird, etc.) to make sure they match.
4. Review Spam and Junk Folder
- Sometimes, legitimate emails end up in the Spam or Junk folder. Open these folders and mark any wrongly filtered emails as “Not Spam.”
- Also, check your Filters and Blocked Addresses under email settings to ensure no important addresses are being redirected or blocked.
5. Clear Browser Cache or Update Your App
If you access SBCGlobal email through a browser:
- Clear your cache, cookies, and browsing history.
- Try opening email in incognito/private mode to rule out extensions or ad blockers causing problems.
If you use the Yahoo Mail App or Outlook, ensure the app is updated to the latest version. Outdated apps may not sync with the latest server configurations.
6. Check Mailbox Storage Limit
- SBCGlobal email accounts have a maximum storage quota.
- Delete unnecessary emails from your inbox, sent, and trash folders.
- After clearing space, refresh your inbox or restart your email client — new emails should start appearing.
7. Reset or Re-Add Your SBCGlobal Account
- If none of the above methods work, try removing your SBCGlobal account from your email client and re-adding it with the correct settings.
- This refreshes the connection and often resolves syncing or server timeout issues.
8. Reset Your Password
If you suspect your account might have been compromised or temporarily locked, resetting your password is a smart step.
- Visit the AT&T Password Reset page.
- Follow the on-screen steps to verify your identity.
- Set a strong, unique password and re-login to your email account.
9. Disable Security Software Temporarily
- Firewall or antivirus software can sometimes block email servers.
- Temporarily disable them (only if you’re confident about your network security) and check if you start receiving emails again.
10. Contact SBCGlobal Email Support
- If you’ve followed all the steps and your SBCGlobal email is still not receiving messages, the issue might be server-side or linked to account configuration.
- In that case, it’s best to contact SBCGlobal email support for expert help.
You can reach certified technicians.
They can assist with:
- Account recovery and login errors
- Server synchronization issues
- Email migration or backup
- Advanced spam and security settings
Having professional help ensures your account is restored quickly without losing any important messages or data.
Tips to Prevent Future SBCGlobal Email Problems
- Update Passwords Regularly: Keep your email account secure and avoid login lockouts.
- Use a Reliable Email App: Apps like Outlook or Apple Mail handle IMAP connections more efficiently.
- Backup Emails Periodically: Regular backups protect your messages from unexpected sync failures.
- Keep Storage Under Control: Delete old attachments and large files frequently.
- Monitor Account Activity: Check for unusual login attempts from unknown locations.
Final Thoughts
Facing issues like SBCGlobal email not receiving emails can be frustrating, especially when you rely on your email for important communications. However, most problems can be resolved by verifying server settings, clearing browser cache, managing storage, or resetting passwords.
If you continue to face challenges, don’t hesitate to reach out to expert SBCGlobal email support for personalized assistance. A few minutes of professional troubleshooting can save hours of frustration and get your SBCGlobalemail running smoothly again.
Development
Enhancing Mapping Accuracy with LiDAR Ground Control Targets
How Do LiDAR Ground Control Targets Work?
LiDAR technology uses laser pulses to scan the ground and capture a wide range of data, including elevation, shape, and distance. However, the data collected by LiDAR sensors needs to be aligned with real-world coordinates to ensure its accuracy. This is where LiDAR ground control targets come in.
Georeferencing LiDAR Data
When LiDAR sensors capture data, they record it as a point cloud, an array of data points representing the Earth’s surface. To make sense of these data points, surveyors need to assign them precise coordinates. Ground control targets provide reference points, allowing surveyors to georeference point cloud data and ensure that LiDAR data aligns with existing maps and models.
By placing LiDAR ground control targets at specific locations on the survey site, surveyors can perform adjustments to correct discrepancies in the data caused by factors such as sensor calibration, flight altitude, or atmospheric conditions.
Why Are LiDAR Ground Control Targets Essential for Accurate Mapping?
LiDAR technology is incredibly powerful, but the accuracy of the data depends largely on the quality of the ground control points used. Here are the key reasons why LiDAR ground control targets are essential for obtaining precise mapping results:
1. Improved Geospatial Accuracy
Without ground control targets, LiDAR data is essentially “floating” in space, meaning its position isn’t aligned with real-world coordinates. This can lead to errors and inaccuracies in the final map or model. By placing LiDAR ground control targets at known geographic coordinates, surveyors can calibrate the LiDAR data and improve its geospatial accuracy.
For large projects or those involving multiple data sources, ensuring that LiDAR data is properly georeferenced is critical. Ground control targets help ensure the survey data integrates seamlessly with other geographic information systems (GIS) or mapping platforms.
2. Reduction of Measurement Errors
LiDAR ground control targets help mitigate errors caused by various factors, such as:
- Sensor misalignment: Minor inaccuracies in the LiDAR sensor’s position or angle can cause discrepancies in the data.
- Aircraft or drone movement can slightly distort the sensor’s collected data.
- Environmental conditions: Weather, temperature, and atmospheric pressure can all affect the LiDAR signal.
By using ground control targets, surveyors can compensate for these errors, leading to more precise and reliable data.
3. Support for Large-Scale Projects
For larger mapping projects, multiple LiDAR scans might be conducted from different flight paths or at different times. Ground control targets serve as common reference points, ensuring that all collected data can be merged into a single coherent model. This is particularly useful for projects involving vast areas like forests, mountain ranges, or large urban developments.
How to Choose the Right LiDAR Ground Control Targets
Choosing the right LiDAR ground control targets depends on several factors, including the project’s size, the terrain, and the required accuracy. Here are some things to consider:
Size and Visibility
The size of the target should be large enough to be easily detectable by the LiDAR sensor from the air. Targets that are too small or poorly placed can lead to inaccurate data or missed targets.
Material and Durability
Ground control targets must have enough durability to withstand weather conditions and remain stable throughout the surveying process. Surveyors often use reflective materials to ensure that the LiDAR sensor can clearly detect the target, even from a distance.
Geospatial Accuracy
For high-accuracy projects, surveyors must place ground control targets at precise, known locations with accurate geospatial coordinates. They should use a GPS or GNSS system to measure and mark the exact position of the targets.
Conclusion
LiDAR ground control targets play a pivotal role in ensuring the accuracy of aerial surveys and LiDAR mapping projects. By providing precise reference points for geo referencing and adjusting LiDAR data, these targets reduce errors and improve the overall quality of the final model. Whether you’re working on a small-scale project or a large-scale survey, integrating ground control targets into your LiDAR workflow is essential for achieving high-precision results.
The right ground control targets, when placed correctly and properly measured, can make the difference between reliable, actionable data and inaccurate measurements that undermine the entire survey.
By understanding the importance of these targets and how they function in the context of LiDAR surveys, you’ll be better prepared to tackle projects that demand accuracy and precision.
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